Error 0xC7D14FB9: User Canceled Installation
Error Message
The end user canceled the app installation.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D14FB9 |
| Error Code (Dec) | -942583879 |
Description
info
This error occurs when an end user actively declines or cancels the installation of an Intune-deployed application. It indicates a need for user education about the importance of accepting and installing managed applications.
Common Causes
👤 User Behavior
- Installation prompt dismissal
- Active cancellation
- Installation postponement
- Lack of awareness
📱 Deployment Context
- Unclear app purpose
- Poor timing
- Insufficient communication
- User uncertainty
Impact
note
- Delays in app deployment
- Potential compliance issues
- Security policy gaps
Installation States
- 🚫 Canceled State:
- User-initiated stoppage
- Incomplete deployment
- Requires re-attempt
- ✅ Required Action:
- User education needed
- Installation completion
- Policy compliance
User Experience
- 📲 Installation Prompts:
- Clear instructions needed
- Purpose explanation
- User guidance
- 🔔 Notifications:
- Persistent for required apps
- Clear action items
- Installation guidance
Resolution Steps
1️⃣ User Communication
- Explain app purpose
- Provide installation guide
- Clarify importance
- Address concerns
2️⃣ Installation Support
- Guide through process
- Offer assistance
- Document steps
- Verify completion
3️⃣ Follow-up
- Confirm installation
- Check functionality
- Gather feedback
- Address issues
Best Practices
👨💻 For IT Administrators
- Clear deployment communication
- User education materials
- Installation guides
- Support resources
- Follow-up procedures
👤 For End Users
- Follow installation prompts
- Read app information
- Install when notified
- Report issues
- Seek help if needed
Troubleshooting Tips
For Successful Installation
- Read installation prompts
- Understand app purpose
- Follow guided steps
- Contact support if needed
Common Mistakes
- Ignoring prompts
- Rushing through installation
- Missing important information
- Avoiding required apps
Additional Notes
💡 User education critical
🔄 Installation can be retried
⚠️ Required apps must be installed
📱 Support available if needed
